Ticket transaction report by FTP
This integration project will connect Zanroo data to the client server via FTP (File Transfer Protocol). In our case study, we work on "Ticket Transaction" report in the Zanroo ticket management system and send to any client that they want.
This is our Zanroo Ticket Transaction, it will show everything on all tickets that agents work on and you can use this data to check your team performance.
We also build the automatically generated report by client request. (in this case, we auto-generate report every 4 hours and summarise all data again in every 24 hours)